Guardian Support Specialist (Tier 2) | Tucson or Phoenix, Arizona, USA
|Attachments:|| Position Description - Guardian Support Specialist (Tier 2) US April 2021.pdf (PDF, 171KB)
Company brouchure.pdf (PDF, 575KB)
|Application Close Date:||06-Dec-2021|
Seeing Machines builds technology that saves lives. Driver Monitoring poses deeply challenging problems, and we need dedicated team members to assist us in supporting our Guardian technology.
- Attractive hourly rate
- Full training provided
- Range of part time shifts available
About the opportunity
As our business expands, we are seeking part-time Guardian Support Specialists (Tier 2) for our 24/7 Support Center. As a Guardian Support Specialist (Tier 2) you will provide professional and efficient technical support for both customers and internal requests.
In this role you will:
- Answer incoming phone calls and action tickets via a Zendesk ticketing platform
- Troubleshoot technical issues, escalating and coordinating engineering support where necessary
- Create and update information which supports our clients and distributors
- Facilitate software releases and assist in RMA troubleshooting and testing.
You will be working in a team that is responsible for assisting customers and resolving technical issues, so an interest in working with our customers and a strong desire to help them solve their technical issues is a must. Some aspects of the work can be time sensitive, so you need to be comfortable being able to deliver good quality work in a timely manner in a fast-paced environment.
We will provide you all the training you need to perform the role; however, an interest in computer technology would assist you to understand our business and how we work with customers.
We value the breadth and depth of experience that our people bring to their work. We are seeking people with an interest in computers and technology who are also comfortable dealing with people in a call center environment. Ideally, we are looking for people who have:
- Experience working in a fast paced, customer service environment
- Experience in call center, customer service or similar
- Familiar with the use of MS Office – specifically MS Word and Excel
- Basic Windows Operating System experience
We are looking for people who are seeking the flexibility that part-time shift work can offer. The shift schedules are 5:30am – 2PM, 1:30PM to 10PM and 9:30PM to 6AM. As a part time employee, you can expect to work between 24-32 hours per week, with the potential for additional shifts as required.
These roles are based in Tucson, Arizona, and you must have the right to live and work in the USA to be eligible for appointment.
If this role sounds interesting to you, please apply now through Aerotek or send your application directly to email@example.com quoting the role's title (Guardian Support Specialist – Tier 2) within your enquiry.
Guardian is used by over 400 leading transport and logistics companies worldwide and is proven to reduce fatigue events by more than 90%. Guardian intervenes in more than 25,000 fatigue related driver events each month.
Face- and gaze-tracking algorithms measure the driver's head position and eye closure and, when safety parameters are exceeded, audio alarms and seat vibration are immediately activated. Guardian also features a forward-facing camera which captures critical information about road conditions at the time of the event.
About Seeing Machines
Seeing Machines is a world leader in driver-machine interaction. We harness human factors science to create artificial intelligence (AI) technology that observes the driver's attention – reliably, unobtrusively, and in real time – and intervenes seamlessly when necessary.
Specialised computer vision algorithms underpin Seeing Machines' core camera-based driver monitoring technology. Algorithms allow us to precisely track eye gaze, head position and pupil size while our state-of-the-art AI technology analyses the data to quickly and accurately detect driver drowsiness, distraction and microsleep levels. We work with some of the world's leading brands to deliver this technology, helping keep drivers and operators engaged across commercial transport and logistics, automotive, aviation, rail and mining industries.